ДАНЫ ОТВЕТЫ НА 5 К ТЕСТУ "ДЕЛОВОЙ АНГЛИЙСКИЙ" : 4 части 50 / 60 / 60 / 62 ВОПРОСОВ
Часть1 (50 вопросов) (Специфика разработки турпакетов, маршрутов в туризме)
1 Name the first step in the tour development procedure: negotiations with suppliers, calculations and promotion a tour starts with calculation and promotion the tourists are asked to leave the place of destination a tour begins with an idea
2 The negotiations about the system of discounts help to find out who will … speak about different destinations promote the tour and pay for it give the best prices and how much they will be give the discounts and how much the discounts will be
3 The major problems discussed during the stage of negotiations are … tickets to the exhibitions admission fees the type of accommodation, the meals provided, the length of stay and the cost of the tour in general prices for tickets to the museums
4 The tour planner maintains good relationships with suppliers in order to… fill in the tour package with all its components be able to travel well communicate with a lot of people fill in the tour package with insurance
5 The tour operator arranges: transportation, hotel accommodations, and other services selling of the tour overnight shifts talking over the telephone
6 What’s the distinction between a tour operator and the travel agent? they sell tours to each other a tour operator or wholesaler sells tours at the retail level and a travel agent sells tours at the wholesale level a tour operator sells tours at the wholesale level and a travel agent sells tours at the retail level the distinction between a tour operator and travel agent is great
7 What is the difference in functioning between retail travel agents and tour operators? retail travel agents sell packages through tour operators the tour operator never sells packages through retail travel agents retail travel agents always sell packages through wholesalers the tour operator sells packages through retail travel agents
8 What do travel agents provide for tourists in general? the validity dates and other necessary information prospective travellings the costs of the tour all the necessary information on the itinerary and amenities of the tour
9 How do the tour operators benefit from bulk buying? they get better itineraries they get profits they get reduction they buy overseas cruises
10 The tour operators use the ABC guide in Great Britain as it informs them… on hotels on international telephone, telex and times only on overseas touring holidays on skiing resorts
11 What is confirmed for the traveller? Accommodation at a restaurant or apartment Accommodation at home, villa or apartment Accommodation at a villa or in a big town Accommodation at a hotel, villa or apartment
12 What is arranged for the traveller? arrivals at the airport visiting unique places only accommodation in an apartment flight reservations, transport between airport and hotel
13 Spain is one of the most exciting tourist destinations of the world because… here visitors find unique places to which they will always want to return. it has excellent damp and cold climate it has truly northern unbelievable landscapes. it has wonderful Chinese cuisine.
14 What is central to Madrid life? art and culture its wonderful cuisine the Prado museum flight reservations
15 The most interesting sightseeing cities of Spain are … Andorra and Lansarotte Costa Bravo, Benidorm Dali and Picasso Barselona, Valencia, Seville, Granada
16 Ibiza's capital, Ciudad de Ibiza, was founded by the Carthaginians… 100 years ago 2,500 years ago 1000 years ago years ago
17 Every regional tourism office promotes its area through … travel agents only transportation facilities travel and trade shows, familiarization tours, TV, radio, newspaper universities and colleges
18 Regional offices can provide the international traveller with … radio and TV announcements good mobile phones toll-free numbers an array of opportunities
19 Cooperation among normally competitive businesses is necessary … to advertise the city area to undertake small tourism businesses to share experiences to bring tourists to the area
20 The importance of regional advertising provides … a few attractions in an area. an enhanced image of an area successes and failures of the tour an opportunity to earn more money
21 Red Square was known as "fire" until … the middle of the 17th century the beginning of the 17th century the middle of the 18th century the end of the 17th century
22 Red Square was known as "fire" because the place had been once destroyed … by fire by enemies by the Poles by animals
23 Moscow is so famous because … it has more than 10,000 avenues, streets, squares and lanes its population is over nine million residents it is a beautiful historical place many of its buildings were erected by the well-known architect Matvei Kazakov
24 Moscow developed according to … its radial thoroughfares a complex tangle of old streets many interesting ancient monuments. a historically formed pattern
25 Moscow was built on … on seven hills on seven mountains on seventeen hills on seventy hills
26 What is most of the advertising oriented towards? towards large tourist-generating regions. towards small tourist-generating regions. towards interesting tourist regions towards big profits
27 What is the plural of medium? Media mediana medias mediar
28 When we start speaking about advertising radio is unique because it can reach people … flying their planes driving their cabs driving their cars doing their puzzles
29 Base cost per participant provides … the most vital step in tour production a markup sufficient to cover all promotional costs a fair profit to establish a selling price. specific-use negotiations with suppliers
30 The tour operator can significantly lower the cost of the tour if … the traveler is responsible for paying for each meal separately it is an individual tour the financial success is measured the tour costing can be accomplished
31 The advantages include … a very expensive tour a lot of paperwork a lack of choice a less expensive tour
32 What will the travelers need? to budget for nothing nobody will pay for any meal meals won’t be paid for to budget for and pay for each meal.
33 What about the cost of meals during the travel? meals are a very cheap portion of the trip meals are never provided during the trip meals are rather cheap during the trip meals are a very costly portion of the trip
34 Costly meals lead to … dissatisfaction among the travelers satisfaction among the travelers the limited choice from the menu the unlimited choice from the menu
35 When meals are included … what portion of the total tour cost they represent. the traveler will know exactly the traveler agent does not know only the tour operator knows the traveler will not know
36 Many people like to pay … one price other costs during the trip three prices during the travel a lot of prices
37 The level of hotel quality affects … the price of the tour the cost of the meals during the tour the cost of the visits to the museums the price of the sightseeing tour
38 An economy tour usually books or provides … less expensive hotels very expensive hotels luxury hotels in large cities cheap one-star hotels
39 Deluxe tours are usually booked with … the local motels the most luxurious restaurants the finest motels the worst motels
40 Deluxe tours spend more time … at the seaside of the Mediterranean sea at a well-known museum at a principal destination in the best shops of the destination
41 Tourists spend a lot of time in one place during deluxe tours because a good tour is intended to be … relaxing incentive businesslike adventurous
42 What is not a hallmark of a deluxe tour? driving long distances every day driving short distances every two days driving a car every two days deluxe hotels
43 What provides an outline of the atmosphere of the community? studies of the social, political, and economic environment of Russia studies of the social, political, and economic environment of the community or business studies of the social, political, and economic environment of another region studies of the business environment of the community
44 The two basic types of forecasting techniques are … qualitative and quantitative fluent and accurate quantitative and resourceful qualitative and advantageous
45 What attracts tourists in any destination? a unique atmosphere, history and natural scenery business atmosphere, no history and dull natural scenery the absence of natural scenery a the lack of unique atmosphere
46 Holiday resorts usually attract tourists because of their … secluded beaches, or their golf courses museums, art galleries and wonderful shops sunny beaches and their snow-covered ski-slopes snow-covered mountain tops
47 The purpose of the independent tour is to enable travelers … to obtain guaranteed rates to get higher education to obtain all the benefits of volume discounts and prearranged, guaranteed rates to obtain visas
48 A hosted tour provides … an independent tour and budgetary constraints an independent or adventurous tour budgetary constraints scheduling opportunities for the traveler and a host
49 The host is a representative of … the travel company t the general manager the neighbouring kingdom the tour or a ground operator
50 The difference between the two types of tours: a hosted tour and an independent tour lies in … of tours and services at the destination. the quality the access the availability the lack
Часть 2 (60 вопросов) (Основы деловой переписки на английском языке)
1 Before you begin writing a letter it is important to think about _______: the person who you are writing to The person involved in the matter The problem concerning the matter The man responsible for writing letters
2 If the wrong style is used, the letter will look _________: impolite, silly or odd Rather sincere Very monotonous Very rude
3 No use of short forms is characteristic of: Informal letters Formal letters Short e-mail letters Telegrams
4 Narrative or descriptive letters are written when you may need to: Describe something Print something Telephone about your departure Inform about your arrival
5 Where should you write the name and address of the person to whom you are writing? near the salutation under the salutation above the salutation Below the salutation
6 What will encourage a speedy reply? the reference number found in the advertisement The words of love The number in the book The headline in the paper
7 How many questions can you ask during the fact-finding stage? A minimum A hundred A maximum Three
8 When you speak to the customer, you should: talk your feelings through move on to investigating more details enable him to gain control of his emotions choose your words and tone of voice with care
9 What is included in the formal letter? your address and the date the company's address The date of receiving a letter The hotel’s address
10 When a letter does not contain only facts it’s: An informal letter A fax A non-personal letter A formal letter
11 Writing transactional letters requires a: Reply Short paragraph Salutation Personal address
12 Sometimes it is good to end your letter with _________: A greeting an action sentence A farewell word Your friend’s address
13 What should you always keep a copy of? All letters from a criminal All personal letters All love letters all business letters
14 Claims and complaints very often reflect: Significant proposals differences of opinions or lengthy battles over matters of significant importance Differences in the approaches to the matter New ideas and opinions
15 If you see that your employees can solve the complaint you should: have all the facts ask them to do it keep your questions to a minimum save most of your comments
16 How should you end a semi-formal letter showing respect for the recipient? Sincerely yours, Anna See you at the office, Anna Love/ Regards/ Best Wishes/ Yours, Anna Faithfully yours, Anna
17 Non-colloquial English is characteristic for ________: memos Personal letters Faxes and telexes formal letters
18 To start a letter you should write down briefly the points you wish to make and put them in a: logical order disorder Good order Conclusion
19 What’s the best way to end the letter? To send it by e-mail To read the letter to use one of the stereotype expressions To write the address
20 What saves words in addressing the message for many companies? An e-mail address a short telegraphic address or a telex number An IP address A home address
21 The preparation and writing a report or a business letter falls into: Two pages four stages Five pages Three pages
22 A tourism manager with high levels of assertiveness and cooperation resolves a complaint by: talking about it with all the members of the staff effective talks with the customers collaborating with others orders to stop the matter
23 Which outcome of a conflict resolves the conflict for the long term? a win-lose outcome a lose-lose outcome a win-win outcome neither of them
24 When is the name of the recipient included in the address? When his name is unknown When his name is under control When his name is known When his name is abbreviated
25 The recipient's address is not included in the letter _________: In semi-formal and informal letters In special letters In formal letters In company’s addresses
26 What should you write if you have met the person or have spoken to him over the telephone? «Dear Sirs» «Dear Peter» «Dear Mr. White» «Dear Sir»
27 If you are not sure of the sex, do not write Dear Sir or Madam, but still write: Dear Peter Dear Madam Hilary Faithfully yours Dear Sir
28 What should you close it with if you address your letter with «Dear Mr. Jones»? «Sincerely yours» Your dear friend «Yours dearly» «Yours faithfully»
29 All electronic messages have a tendency towards being: Redundant Obvious clever non-redundant
30 What are the two categories letters are divided into: formal and informal letters accepting or refusing an invitation letters asking for or giving information letters giving or asking for directions
32 Pronouns are often omitted in: Formal faxes Formal letters Informal letters Formal e-mail letters
33 If a woman has signed a letter not giving her title, you assume the title as Miss or use the expression Ms which is equivalent of: Gentleman Lady Mrs. or Miss Mr.
34 Where can the date be written? on the right-hand side of the paper below your own address, or on the left-hand side immediately below the reference on the left-hand side of the paper above your address After the end of the first sentence on the right-hand side of the paperbelow the salutation
35 What should the date give? The day of the last meeting the day of the month, the month, and then the year The day of your meeting with your friend The day of your birthday
36 While handling the complaint the manager should: get the feelings establish a non-threatening tone for the meeting choose the way you speak to them keep the discussion about the conflict under control
37 After setting the tone he should focus on: seeing all members of the staff discovering the customer’s feeling allowing the customers to talk out their feelings defusing the complaint
38 In a semi-formal letter showing respect for the recipient with whom you are on friendly terms, you should begin the letter with: Dear Mr/Mrs Smith Darling Mrs. Smith Darling Mary Dear Patricia
39 For what letters is frequent use of Passive Voice habitual? Informal letters Descriptive letters Personal letters Formal letters
40 The reason for the complaint is stated in the: Second sentence Last sentence Penultimate sentence first sentence
41 Why should we never enclose any original certificates or diplomas? they can easily go astray They can be easily replaced They can be omitted They can be found
42 Which messages contain special abbreviations that are constantly used and quite understandable? Personal letters Faxes as well as telegrams e-mail letters Formal letters
43 Business correspondence can: indicate a course of action. help someone write letters, memos, telexes and faxes inform and provide background information make recommendations
44 Honesty and hard negotiating lead to: Negotiating with the other party Creative solutions that can meet the needs of everyone concerned Talks with the company staff Creative talks on TV
45 Personal style is characteristic for ________: Formal letters Formal faxes and telexes Informal letters Telegrams and reports
46 When each paragraph develops one specific topic it’s a: Formal letter Personal letter Personal fax Formal telex
47 Infrequent use of descriptive adjectives is a good feature of: Formal letters Informal letters Personal letters Telexes
48 When you may need to write to a friend describing your summer holidays you must write in: an informal style Abbreviations Good business style A formal style
49 A letter which is asking for further information about a summer camp based on an advertisement is a _________: transactional letter Business letter Descriptive letter e-mail letter
50 Which elements may you need to have at the end of every report or a letter? Final proposals Salutations The recipient’s address Appendices
51 A key element in successful complaint management is being: aware of the feelings held by everyone involved in the conflict. the first person to speak about good management in the company Innocent innocent and respectful
52 In a lose-lose outcome, no one involved in the conflict: tries to conceal his feelings satisfies all or even most of the needs speaks openly about it loses it
53 In a win-win outcome, the needs of all parties are: misunderstood talked over and rejected satisfied and the conflict is resolved not satisfied and the conflict is resolved
54 We should end the letter with Yours sincerely, John Smith: When we know the recipient’s address When the address is unknown Saying good-bye to the recipient When we begin it with Dear Mr Witkins
55 Complex sentence structure is a feature of a: Formal letter Informal letter Semi-formal letter Personal letter
56 The purpose of a letter of complaint is to: Describe a situation Advertise a new film Inform about your arrival complain about a specific problem
57 What should you write if you have not met the person or have never spoken to him over the telephone? «Dear Gracie» «Dear Paul» «Dear Sir» Sincerely yours
58 What should you close your letter with addressing a person with «Dear Sir»: «Yours faithfully» Sincerely yours Good-bye for the present Love and kisses
59 If you decide that a manager should handle the complaint you should first: discuss it over the radio hold negotiating with the manager inform the manager arrange a meeting between him and the customer
60 In a win-lose outcome, one party’s needs are: never satisfied sometimes negotiated satisfied while those of the other party are not always talked over
Часть 3 (60 вопросов) (Визиты зарубежного партнёра. Контакты. Резюме. Устройство на работу)
1 What does the stage of negotiations mean? the volition to participate in the process of selling and buying the wish to get profit the desire to sell everything the promotion to a new stage
2 Why is the stage of negotiating between a salesperson or travel agent and a client important? both parties want to get promotion both parties want to get profit both parties want to show sympathy both parties want to feel satisfied with their deal
3 Does anyone involved in the process of negotiations want to be cheated? Everybody does One of the parties does Nobody does A successful negotiator does
4 What kind of relationship is more effective during negotiations? Friendly and respectful prosperous and cheerful aggressive and competitive nice and friendly
5 What should a salesperson or a travel agent believe? That she or he is over the competition that his product is good that his or her product has certain advantages over the competition that his product is of great value
6 What must customers be sure of? they are buying a product that is good value and of high quality they are going to get a lot of profit they are going to acquire a hotel they spend their money on something they don’t really need
7 Can customers dealing with tourism spend their money on something they don’t really need? No Yes Never Of course
8 What can a good travel agent persuade anyone to buy? Anything Nothing Everything something
9 What must a good salesperson in tourism know? how to sell products where to get profit where to show animation performances how to deal with different kinds of people
10 What must a good salesperson point out? how his or her product will benefit each individual customer where to go for money where to stay to relax how to get high profits
11 What must he convince his customers in? your product is the one they want your product is expensive your product is cheap your product is the worst
12 What does a successful stage of negotiations depend on? good relationship between negotiators Rivalry between the parties Good servicing of the company both the salesperson and the customer asking each other the right sort of questions
13 What do successful travel agents often have? much attention to the their work special talents and an outgoing personality a lot of money a good knowledge of the service market
14 What does a tourist company usually depend on? its own travel agents wholesalers at the big supermarkets retailers at tour operating companies the salesmanship of its distributors at the department stores
15 What else does any tourist company need? To establish a personal relationship with its major clients and potential customers. To entertain tourists To ski and skate a lot To speak foreign languages with its customers
16 Does a travel company deal impersonally with another company? No, it doesn’t. Yes, it does. All the time Never
17 Whom does a tour operator interested in the accommodation of tourists receive personal visits or telephone calls from? people representing the hotels the suppliers of different gambling services representatives of different tourist attractions people presenting educational services
18 What is much more expensive in tourism? keeping travel agents and tour operators "on the road” doing nothing to get potential partners doing everything to get potential partners to spend time unproductively travelling
19 What is more effective in tourism? a discussion servicing overseas customers phone, fax, or e-mail communication with not so many personal visits Telephone booking
20 What do tourist companies do for communicating with other tour operators? hold regular tourist exhibitions, fairs and conferences ask questions about new products and receive training have no contacts have the day-to-day contacts
21 What is important in the process of negotiating? Diplomacy, friendliness and cooperation additional persuasion bargaining about the conditions Negotiating about the sales presentation
22 How many phases are there in different types of business negotiations? four main phases five main phases three main phases two main phases
23 What is the preparation stage? you work out what you do not want you work out what priorities you never have you work out what you want to speak about you work out what you want and what your main priorities are
24 What is the debating stage? you say what the final conditions are you never say what you want you listen to the customer you try to find out what the other side or the customer wants
25 What is the purpose of the proposal phase? you get prepared to trade, offer or concede you formulate your proposals you are patient and but do not listen to the other side’s proposals You suggest things you could trade
26 What is the essence of the bargaining phase? you indicate what you will actually trade, offer or perhaps concede you bargain about what you will actually concede you do not offer anything you trade what you can
27 What is the major regulator of mutual relations of contractors? A contract A letter of request A draft negotiation A copy of an application letter
28 What is of great value in the process of negotiations? the appropriate registration of the concluded contract the appropriate registration of the cover letter the appropriate registration of the concluded deal the appropriate registration of the letter of request
29 Why is drawing up a contract a complicated process? it should establish the law the contract should provide all essential conditions it would be nullified in the future it should manage the process
30 From what time is the contract void? from the moment of its fulfillment from the moment of sale from the moment of happiness from the moment of request
31 What does the detailed contract with precise wordings provide? it promotes the execution of the contract it does not suppose unnecessary conflicts the consecutive mechanism of its realization it corresponds to the will of the parties
32 What should the contractors do in order not to have any problems with the law? it is interesting to know everything it is necessary to help to make out a contract it is necessary to charge lawyers it is important to write a draft contract
33 Which contracts are most frequent in international trade? contracts of sale, for construction work and lease. Only contracts for lease Contracts of international negotiations Contracts of assigning rooms in the hotels
34 What do contracts of sale include? turnkey contracts barter deals compulsory deals large-scale contracts on a compensation basis
35 Why do licence agreements stand apart from all the above contracts? they deal with scientific-technical knowledge they deal with licenses, patents and know-how they do not deal with selling and buying physical goods they deal with the sale and purchase of ideas
36 What is necessary to do in order to ensure the fulfillment of the above basic contracts successfully and profitably? a number of auxiliary agreements (contracts) are to be concluded a lot of money a number of travel agents a lot of prosperity
37 Who signs a written contract of sale? the Buyers and the Sellers. nobody the Sellers. the Buyers
38 What do the parties do to settle their differences and claims amicably? they argue a great deal they do their best to agree they negotiate a lot they travel the Globe
39 What happens if they fail to agree? the deal goes to the state court the negotiators argue a lot the travel agents go on strike the claim is submitted for arbitration
40 Who bears arbitration expenses? They arte argued upon They are happily negotiated about They are usually borne by the looser They are agreed upon
41 What does a company do in order to place a request for buying goods or services in the tourist industry? it sells a lot of products it goes abroad it fills in special order forms it never moves around
42 What should you indicate in special order forms? the sum of money given as a bribe only terms of payment only special discounts the quantity of goods or services, their description, price, terms of payment, date of delivery, discounts
43 What should you do to make certain points clear? You should telephone your customers you should write a covering letter and enclose your order form You shouldn’t talk a lot You should explain things clearly
44 What does the Seller or the Supplier do when he is ready to fulfill the order? he sends the Buyer a confirmation letter he sends the Buyer a contract he sends the Buyer a cover letter he sends the Buyer a letter of agreement
45 What does an order of acknowledgement present? an order copy, or order duplicate, signed by the Seller an order copy, or order duplicate, signed by the Buyer an order copy signed by the Travel Agent an order duplicate, signed by the General Manager
46 What is a duplicate enclosed with? thanks for order a cover letter the changes prices dates of delivery
47 What does a company do if it is interested in the new product of a company? it goes to the exhibition it orders advertising materials by mail it sells them by post it looks through the advertising material of the company
48 In what way does the company usually advertise its new product? It advertises its new product in mass media It advertises its highest standards they say it doesn’t even outperform other similar products it advertises their new product on radio and TV only
49 What is one of the most important factors in the performance of a new product? the terms of delivery of a product your trust in that company It’is guarantee period your belief in its luck
50 What happens if the Buyer or the Supplier is not ready to fulfill the order? he helps the company to trust the brand he buys similar goods from another company he refuses the order he never offers to substitute the goods which are not in stock
51 What should you do in order to apply for a job? you usually have to send curriculum vitae (CV) – in the USA called a resume – and a covering letter you usually have to send a covering letter you usually have to send a resume you usually do not have to send anything
52 What would the applicant like to say when writing a letter of application? what conditions he or she would like to have what job and conditions he or she would like to have what opportunities he or she would like to have what profit he or she would like to have
53 What facts should a good letter of application contain? the experience the applicant has how useful he will be to the company facts the prospective employer wants to know what money he got when he worked at another company
54 What would be advisable for the applicant to submit if he has held several positions? references a personal data sheet our curriculum vitae full personal details
55 What does the letter serve? to draw the reader's attention to the candidate's suitability for the vacancy to draw the reader's attention to the life story of the candidate to draw the reader's attention to the to the love story of the candidate to draw the reader's attention to the candidate's attitude to the vacancy
56 What must you do if you are starting your career and have had one or two jobs or none at all? all the particulars can be included in the letter itself. all the particulars can be mentioned in the letter of credit all the particulars can not be included in the letter itself. all the particulars can be included in the cover letter only
57 What does the contract of employment define? the responsibilities and notice the conditions of work only the holidays allowed the conditions of work, the working hours, holidays allowed, responsibilities and notice.
58 What else may the contract of employment contain? a job defect a job description a job restriction a job resolutionscription
59 What additional information must it give on? fringe benefits bonuses expenses and commission where applicable company pension scheme
60 What is to be given when employment is terminated by either party? notice in writing and the set period observed notice in writing the set period observed notice about the advertising period
Часть 4 (62 вопроса) (Телефонные переговоры)
1 What is the right way to answer to the greeting: How do you do? Good morning. Glad to see you. I am fine, thanks. How do you do?
2 What is the right way to answer to the phrase: Hello! Nice to see you!? Good day! Thank you very much. How are you? Hello! Nice to see you too!
3 What is the right way to continue: Let me introduce my friend Frank Black? It is nice to meet you. How do you do? How are you? Glad to see you. What are you?
4 Continue the phrase: Let me introduce myself: I am Sir Smith. I am Smith. I am doctor Mr. Smith. I am John Smith.
5 Find the right variant of the sentence: Он представитель американской фирмы. He is present in the American firm. He is present at the American firm. Не is a representative of the American firm. He is a representative to the American firm.
6 What will you say to greet a person if it’s now 10 a.m.: Good morning! Good afternoon! Good evening! Good night!
7 What would you say to a friend if you hope to meet soon: See you later! See you! Good bye! So long!
8 What should you say in response to the words of thanks: Please. Good bye! Not at all. Go on!
9 What would you say to introduce yourself? Let me to introduce myself. 1 want introduce. Let introduce me. I want me introduce.
10 What preposition would you use in the sentence: May I introduce our Sales Manager ...you? with by to for
11 What preposition would you use in the sentence: Не graduated ...the University in 1997? from to at to
12 Give the synonym for the word "supplementary information" detailed useful additional super important
13 Find an odd word in the list of words Career position winter… Job
14 Find an odd word in the list of words visit certificate certificate document diploma
15 Find the proper way of address if the woman is married: Mrs Porter! Mrs Porter Jane! Dear Missis Jane! Miss Jane!
16 Find the incorrect pairs of words: Mrs-She Mr Black and Mr White - Ladies married - Mrs single - Miss Mr - He
17 The improper word combination is: to be single to be a widow to be an accountant to be married to be divorced
18 Choose the correct translation: Let me know the date of your arrival: Сообщите мне о дате вашего прибытия. Мне сообщили дату вашего прибытия. Мне разрешено узнать день вашего приезда. Я дам вам знать дату прибытия. Мне сообщат о вашем приезде.
19 Choose the meaning of the word "customer": A client of a bank, firm, etc. A person working at the Customs Office. A man who is accustomed to do something. A person who follows the customs of the country.
20 Choose the synonym for the word to visit to corne to see to run to apply to speak to to travel
21 Which pair of words is not synonymous: to want - to wish to start – to finish to let know - to inform to go on - to continue to help - to assist
22 What does the word "signature” mean? French dish a picture mathematic symbol your name written in a certain way
23 Give English equivalent of the phrase: Я интересуюсь этой работой: I am interest in this work. I am interesting with this work. I interesting by this work. I am interested in this work.
24 Find the correct variant of the sentence: "I am afraid I can't accept your terms". Я испугался, когда не смог принять ваши условия. Я побоялся принять ваши условия. Боюсь, что не смогу принять ваши условия. Я боялся нарушить соглашение. Боюсь, что я не отвечаю требованиям.
25 Find an equivalent for the phrase: "to make an appointment". to agree to meet to have a rest to point at something to become careful to make somebody look beautiful
26 Find an equivalent for the word "to invite": to ask somebody to come to wait for somebody to hope to ask somebody to bring
27 Find an equivalent for the word "to offer" to suggest to give to taste to take to present
28 Find the correct translation of the sentence: "Мне хотелось принять ваше приглашение, но я занят в воскресенье". I wanted to accept your invitation but I am busy on Sunday. I can't accept your invitation but I am busy on Sunday. I would like accept your invitation but I am busy on Sunday. I wish to accept your invitation but I am busy on Sunday. I wish I could accept your invitation but I am busy on Sunday.
29 Which pair of words is synonymous: happy-sad go on – stop difficult - easy answer question help-assist
30 Which pair of words is antonymous: Accept - refuse object - disagree hard - difficult come-arrive nice -beautiful
31 Read the sentences from the advertisements and say if you see the mistakes in them (pay attention to the way the letters are printed) We like Sunlight in our kitchens! The best Nescafe Gold! Buy toothpaste Colgate total! Helen Brown (37) - the poet of the year! Fly by British Airlines!
32 Find the sentence where you see a punctual mistake Our production - shoes and boots - is not expensive. Не is an expert, isn't he! What a boy! Yes, of course. We receive letters, cables, faxes every day.
33 Find the sentence where the brackets are not necessary: John Dlack (45) is the expert of Hall Ltd. (The sailor) James Clark came to our party. A. Pushkin (1799-1837) is a great Russian poet. The Great Patriotic War (1941-1945) was very cruel. V.I. Lenin (Ulyanov) was born in Simbirsk.
34 In Winter and in Autumn I live in the country. The depth of the river is 3 m. East or West - home is best. Every Sunday he goes to the bank. He went to Paris with his son.
35 Where is the name of the month abbreviated incorrectly? Sep. = September Apr. = April Dec. = December Nov. = November
36 Find the mistake in the following abbreviations: Dr. = Doctor Dir. = Director Can. = Chancellor Col. = Colonel M.P. = Member of Parliament
37 Find the mistake in the following abbreviations: Co. = Company Corp. = Corporation Inc. = Incorporated Ltd. = Limited Dep. = Department
38 Find the mistake in the following abbreviations: Rd. = Road Sq. = Square Av. = Avenue Bld. = Building Apt. = Apartment
39 Which pair of words means the same? building - avenue apartment - road flat - apartment flat – square street - square
40 Find the date spelt without mistakes: 15th Ма, 2006 15 Mar. 2006 15th March 2006 15th March, 2006 15 March 2006
41 Find the mistake in the ending of the formal letter: Yours Sincerely Yours truly Yours faithfully Love Yours
42 Find the mistake in the following: Sigma Ltd. 45, Abbey Rd. Lancashire (GB) 15 Goodwill R.G. Sales Manager
43 If you address a person but do not know the sex you should begin your address like this: Dear Sir or Madam Sir Madam Gentleman Dear
44 If the letter is signed instead of you then it is marked: p.p. Mgr. P.S. Sec. Enc.
45 Which words are not synonyms: latter - first cable - telegram reply - answer enclose - attach joint - common
46 Find the correct version of the sentence: The firm provided us information of the goods. The firm provided us with information on the goods. The firm provided us information by the goods. The firm provides us with information on the goods. The firm is providing us with information about the goods.
47 What is the correct substitute for the underlined word: problems concerning this credit. for as for at with about
48 Find the definition for the word combination: advance payment. payment made in parts payment made beforehand payment made at the beginning of the year payment made at once payment made in time
49 What does the word combination "outstanding invoices" mean? profitable invoices invoices paid in time invoices which have been already paid different types of invoices invoices which haven't been paid yet
50 Give the proper translation of the sentence: "Деньги у меня в кармане". The money is in my pocket. In my pocket is the money. The money are in my pocket. The money were in my pocket. The money in my pocket.
51 Find the definition for the word combination: "specified period": certain agreed time convenient time time for rest time for action satisfactory time
52 Find the spelling mistake in the following words: condition month execution case coments
53 Complete the sentence: If the works have been done … we have results. we must work harder. we failed to do the works. we can't go home. we can't sleep.
54 Complete the sentence: We pack goods... to prevent them from dаmage. to receive them in time, to check them. to make them look nice to count them.
55 Find the definitions for the word "expenses": something expensive. money spent on something. goods. food. something special.
56 Find the translation of the word "replacement". отмена. отказ. переделка. замена. новое место.
57 Find the definition for the word "satisfactory". product of a factory. connected with satellites. progressive. very bad. corresponding somebody's demands.
58 Find the phrase which announces that the quality does not correspond to the example: The quality could be better. The quality leaves much to be desired. The quality is exсellent. The quality is not up to the samples. The quality is satisfactory.
59 You are all for receiving excuses and say: I must accept your apologies. I am ready to accept your apologies. I am obliged to accept your apologies. I wish to accept your apologies. I would like to accept your apologies.
60 Find the word with the spelling mistake: progect fax decision please future
61 Which word must be used to make the correct word combination with the word office? order detail regard post notice
62 Find the word combination which has no sense this us my letter our decision computer technology your project